ACCS-VA 2022: Full Schedule

2:30pm EDT

Knowledge Management SIG

Meeting of the ACCS Knowledge Management SIG

Speakers

Jimmy Buckingham

IT Helpdesk Technician, Christopher Newport University

I am an Endpoint Support Technician at Christopher University. Additionally, I am the co-chair for the ACCS Knowledge Management SIG.

Tuesday March 15, 2022 2:30pm - 4:00pm EDT
Holley I/II

Special Interest Group Client Services/Service Desk User Experience IT Service Management

4:15pm EDT

ITSM SIG

Join the ITSM SIG to discuss all things Service Management.

Speakers

Edward Gray

Co-Manager, IT Support Services, University of Mary Washington

Edward is currently Co-Manager of IT Support Services at the University of Mary Washington. He has served in IT at UMW for over 20 years. He holds a number of certifications, including CompTIA, Microsoft, ITIL, Prince2, HDI, VeriSM, and Lean IT. He is a member of several professional... Read More →

Michael Mehling

CRM Application Manager, James Madison University

Ten years of Higher Ed IT experience at James Madison University. Mike implemented and managed JMU's IT Service Management software, as well as Adobe Sign, and our Enterprise Content Management software, OnBase. Mike is ITIL4 certified and a Prosci® Certified Change Practitioner... Read More →

Tuesday March 15, 2022 4:15pm - 6:15pm EDT
Holley IV

IT Service Management IT Leadership

9:00am EDT

Revamp isn't just Tetris

With no formal help desk, the System Office ITS within the Virginia Community College System (VCCS) relies heavily on TeamDynamix as its Service Catalog, Knowledge Base, and incident/request management. Utilizing the EDUCAUSE model, ITIL Foundations, and a TeamDynamix consultant, we worked to revamp our portal to be both end-user and technician friendly. This was accomplished through the standardization of forms, service categorization, and lots of purging, amongst many other things. We will discuss what we learned along the way. Having just been implemented, we are still learning and tuning its capabilities, usability, and format. With many more changes to come, we will highlight the future of our TeamDynamix environment and where we want it to go.

Speakers

Michael Morrison

IT Analyst, VCCS

Sheridan Jones

IT Project Manager, VCCS

Chuck Renninger

Programmer, VCCS

David Tod

IT Analyst, Virginia Community College System

Wednesday March 16, 2022 9:00am - 10:00am EDT
Holley V-VII

Client Services/Service Desk IT Service Management

9:00am EDT

The Accidental Project Manager

Do you ever find yourself in a role you didn't set out to do? What about when you are asked to lead a project, but you are not a project manager. Of course, you can ask for a professional project manager to take over, but we all know that that isn't always possible. In this session, we'll share tips and tricks to help all the non-project managers out there learn a bit about what project management is and provide some hands-on tips to get you started. during this INTERACTIVE session. For the project managers, join us for a refresher or some tips to help out those accidental project managers in your organization.

Speakers

John Prette

Interim Director, Project Management Office, George Mason University

John Prette is a business and technology leader with over 25 years of IT experience in IT Governance, Portfolio Management, Project Management, Business Analysis, Communications, process development, and software development. As the Senior IT Portfolio and Project Manager in George... Read More →

Anna Stackhouse

Communications & Marketing Coordinator, George Mason University

Wednesday March 16, 2022 9:00am - 10:00am EDT
Madison

IT Leadership IT Service Management

1:00pm EDT

Managing Classroom Technology: Innovations and Expectations

This presentation is an interactive discussion about the management of some of the latest innovations in classroom technology and the challenges each innovation presents. Some of the innovations discussed are One-Touch Zoom rooms, Cloud Printing, Auto-tracking Cameras and Attendance Check in devices. Before these innovations become the technological standards, training, policy, and procedures including creating a sustainable Service Level Agreement are necessary. The expectations discussed are the impact the innovation has on the client, the budget and pedagogy. Other topics covered include Change Management, ROI, Sustainability, Remote Management, Skill requirements, Subject Matter Experts, and workload balancing.

Speakers

Dwayne Smith

Director, Classroom and Learning Space Technologies, Old Dominion University

Dwayne Smith is the director for Classroom and Learning Space Technologies at Old Dominion University. He's an active member of InfoComm’s Technology Managers Council and the Virginia Classroom Technologies Group. He has worked in the industry for over 25 years.

Wednesday March 16, 2022 1:00pm - 2:00pm EDT
Amphitheater

Classroom Technology Infrastructure IT Service Management

1:00pm EDT

Database as a Service in and out of the cloud

Understanding a better way to provision, manage, and maintain multiple databases from one platform, utilizing less storage and higher performance in and out of the cloud without refactoring apps and virtual machines.

Speakers

Amber Roork

Account Manager, Nutanix

Trevor Black

Solution Engineer, Nutanix

Wednesday March 16, 2022 1:00pm - 2:00pm EDT
Holley V-VII

Infrastructure IT Service Management

1:00pm EDT

Security - It's not just for I.T. anymore

We will discuss the importance of incorporating a security mindset into all phases of the project lifecycle. Additionally, we will provide insight into the importance of managing third-party vendors and in scoping projects with security in mind. Lastly, we will cover how implementing a program-based approach to managing internal and external security audits can help to mature organizational IT Service and project delivery

Speakers

John McShea

IT Project Manager, George Mason University

Ricky Grant

Security Compliance Analyst, George Mason University

Wednesday March 16, 2022 1:00pm - 2:00pm EDT
Jefferson

Security IT Service Management

2:30pm EDT

BoF for Knowledge and Content Management

Join us in this birds of a feather as we share how Virginia Tech is applying some parts of Knowledge Centered Service (KCS) in knowledge management and the challenges we've encountered with other parts of it. Gather with us to share what knowledge standards you use and any other knowledge management experiences and wisdom via interactive live polls and / or discussion.

Speakers

Amanda Cooper

Knowledgebase Manager, Virginia Tech

Knowledgebase manager of 370+ public articles at Virginia Tech for 8+ years; also assist with Virginia Tech's service catalog

Jimmy Buckingham

IT Helpdesk Technician, Christopher Newport University

I am an Endpoint Support Technician at Christopher University. Additionally, I am the co-chair for the ACCS Knowledge Management SIG.

Jan Dougherty

Academic Technologies Consultant/Adjunct Professor, Christopher Newport University

ACCS2022 StateOfTheKnowledgebase pdf

Wednesday March 16, 2022 2:30pm - 3:30pm EDT
Holley I/II

IT Service Management

2:30pm EDT

Ransomware for the Masses

Please join us in discussing a recent experience with the mass deployment of Ransomware at Virginia Tech.
We will cover the inciting incident, preventative measures you can take, disaster recovery tips, and other lessons learned.

Speakers

Jeff Lewis

Assoc. Director of IT, Virginia Tech: College of Engineering

Wednesday March 16, 2022 2:30pm - 3:30pm EDT
Amphitheater

Security Infrastructure IT Service Management

4:00pm EDT

Innovative Covid Solutions

Join presenters from Virginia Tech, VCU and UVA to learn about innovations in Service Operations during COVID. Find out what preparations were necessary and what unique solutions were found that facilitated continued operations and, in some cases, service improvements! We will discuss the ways we maintained services and support as we transitioned to working remotely in response to the pandemic and we will also discuss how we modified support moving forward to better serve the changing needs of our communities as we entered a new era of remote operations.

Speakers

Josh Causin

Tracy Smith

Director, IT Service Support Operations, University of Virginia

For over 30 years, Tracy has worked at the intersection of business needs and technology, successfully improving and streamlining many IT service teams and processes. Currently, he is the Director of Service Support Operations for Information Technology Services at the University... Read More →

Scottie Wylie

IT Support Center Manager, Virginia Commonwealth University

Scottie has been a dedicated member of the IT Support Center staff for the past 15 years. His passion is working in the higher education environment and hopes to continue doing so for many years to come.

Wednesday March 16, 2022 4:00pm - 5:00pm EDT
Holley IV

IT Service Management Client Services/Service Desk User Experience

9:00am EDT

Using SSH Keys

Using SSH keys when connecting to remote hosts provides an additional layer
of security. Getting SSH keys setup can be challenging. This presentation will step through SSH key creation, and the steps and necessary configuration changes needed to begin using SSH keys. We will demonstrate and test the steps in our demo environment. Ultimately we will turn off password authentication. Topics such as jump boxes will be included.

Speakers

Beth Lancaster

IT Security Analyst, Virginia Tech

Thursday March 17, 2022 9:00am - 10:00am EDT
Amphitheater

Security IT Service Management

1:00pm EDT

Rebuilding IT Governance and Prioritization

What happens when you don't get results you expect from your efforts? You do what we've done at Mason over the past year - you tear it down and rebuild. Join us as we walk through the multi-pronged experience as we took what we learned from our initial attempt at IT governance and prioritization over the past 7 years and rebuilt our processes from the ground up with support from the highest levels of the University. We'll share details on our: Investment Request process and prioritization, our revised project management framework, estimating project effort, and our latest and greatest project dashboard. You'll see our tools, marketing, and the services we now provide thanks to a clarification of roles and an increased focus on serving our customers throughout the university.

Speakers

John Prette

Interim Director, Project Management Office, George Mason University

John McShea

IT Project Manager, George Mason University

Kimberly Raley

Governance Administrator, George Mason University

Thursday March 17, 2022 1:00pm - 2:00pm EDT
Madison

IT Leadership IT Service Management

9:00am EDT

Our Major Incident Management Approach

Early in our ITIL(r) journey, we recognized the need for and then implemented a major incident process. This session will be a detailed look at key considerations, factors and 'could have been better ifs' in the implementation of Major Incident Management at the University of Virginia. If you are thinking about implementing a process, have an existing process you want to improve, or just want to see how someone else is doing it.... this session will give you valuable process ideas and share how our IT service delivery to customers and end users has improved as a result.

Speakers

Tracy Smith

Director, IT Service Support Operations, University of Virginia

David Strite

AVP Support Services and Learning Technologies, University of Virginia

Friday March 18, 2022 9:00am - 10:00am EDT
Holley IV

IT Service Management

10:15am EDT

Creating The Hybrid Learning Environment

This presentation deals with the requirements and challenges associated with the creation of the hybrid learning environment. The COVID-19 pandemic has exponentially increased the demand for highly flexible AV spaces where instructors, in-room students, and remote learners can synchronously emulate the traditional classroom experience. Unfortunately, there has been a general over-reliance and misuse of technology to achieve. Indeed, the foundational factors that go into creating a successful hybrid learning space are often ignored. Northern Virginia Community College undertook an effort to analyze this challenge and identify the factors that inform proper AV design for hybrid spaces. This inquiry was achieved through rigorous analysis, modeling, and testing of both hardware and design best practices. The result has been the formation of a design philosophy and engineering approach that addresses the challenge of distance, synchronous learning, pedagogical adaptability, and the quest to create a sense of connected-ness and community between instructors, in-class students, and distance learners.

The intent of this presentation is to provide AV professionals in higher education with practical options for design of classroom spaces and their hybrid AV systems. These options are generally product-agnostic and are oriented toward cost-effective deployment.

Speakers

Wayne Ledford

Director IT Client Services, Northern Virginia Community College

Shyam Devadas

Consulting AV SME, NVCC

Friday March 18, 2022 10:15am - 11:15am EDT
Amphitheater

Classroom Technology IT Service Management User Experience

10:15am EDT

The Blueprint for Optimizing Your Organization's Wireless Network

With campus Wi-Fi networks supporting more devices than ever, colleges and universities need to optimize their wireless infrastructures to effectively support digital learning and business operations. This session will provide attendees a blueprint for building a multi-faceted Wi-Fi network that not only equips their organizations with the capacity required to run hundreds of digital programs and streaming platforms simultaneously but also keeps students and staff safe with built-in features such as contact tracing. Attendees will also discover how they can leverage a managed service partner to gain the Wi-Fi engineering expertise and assistance they need while freeing up their busy IT staff to focus on more critical projects.

Speakers

Jenna Laux

Solutions Engineering Manager, ENA

ENA delivers transformative technology solutions supported by exceptional customer care. We work with colleges and universities to engineer high-capacity and future-ready connectivity, communication, cloud, and security solutions. ENA is proud to be a exhibitor for the SEDUG Conference... Read More →

Friday March 18, 2022 10:15am - 11:15am EDT
Madison

Infrastructure IT Service Management

10:15am EDT

Self-Service Servers Portal

A web portal for customers to request virtual machines with automatic delivery. A ServiceNow frontend with Jenkins, Terraform, and Python in the backend. We'll cover the project goals, design, technical implementation details, lessons learned, and our roadmap for additional features.

Speakers

James Tate

Cloud Architect, Old Dominion University

ODU's Cloud Architect with a background in network engineering, services, and automation. I also have experience in software development and Linux administration. I've been with ODU for about 9 years.

John Pratt

Director Research and Cloud Computing, Old Dominion University

SSSPP shared pptx

Friday March 18, 2022 10:15am - 11:15am EDT
Holley IV

Infrastructure IT Service Management Security

10:15am EDT

Service Management BOF

Let's talk about the latest developments in service management, including initiatives at our institutions, lessons learned, and changes with PeopleCert's acquisition of Axelos/ITIL.

Speakers

Edward Gray

Co-Manager, IT Support Services, University of Mary Washington

Friday March 18, 2022 10:15am - 11:15am EDT
Holley I/II

IT Service Management Client Services/Service Desk IT Leadership