ACCS-VA 2022: Full Schedule

4:15pm EDT

ITSM SIG

Join the ITSM SIG to discuss all things Service Management.

Speakers

Edward Gray

Co-Manager, IT Support Services, University of Mary Washington

Edward is currently Co-Manager of IT Support Services at the University of Mary Washington. He has served in IT at UMW for over 20 years. He holds a number of certifications, including CompTIA, Microsoft, ITIL, Prince2, HDI, VeriSM, and Lean IT. He is a member of several professional... Read More →

Michael Mehling

CRM Application Manager, James Madison University

Ten years of Higher Ed IT experience at James Madison University. Mike implemented and managed JMU's IT Service Management software, as well as Adobe Sign, and our Enterprise Content Management software, OnBase. Mike is ITIL4 certified and a Prosci® Certified Change Practitioner... Read More →

Tuesday March 15, 2022 4:15pm - 6:15pm EDT
Holley IV

IT Service Management IT Leadership

9:00am EDT

The Accidental Project Manager

Do you ever find yourself in a role you didn't set out to do? What about when you are asked to lead a project, but you are not a project manager. Of course, you can ask for a professional project manager to take over, but we all know that that isn't always possible. In this session, we'll share tips and tricks to help all the non-project managers out there learn a bit about what project management is and provide some hands-on tips to get you started. during this INTERACTIVE session. For the project managers, join us for a refresher or some tips to help out those accidental project managers in your organization.

Speakers

John Prette

Interim Director, Project Management Office, George Mason University

John Prette is a business and technology leader with over 25 years of IT experience in IT Governance, Portfolio Management, Project Management, Business Analysis, Communications, process development, and software development. As the Senior IT Portfolio and Project Manager in George... Read More →

Anna Stackhouse

Communications & Marketing Coordinator, George Mason University

Wednesday March 16, 2022 9:00am - 10:00am EDT
Madison

IT Leadership IT Service Management

1:00pm EDT

Better Together: How the University of Richmond successfully navigated hybrid teaching and learning

In the Summer of 2020, technology directors across campus came together as one unit to create a hybrid learning environment like never before. The University of Richmond successfully kept most of its students in the classroom while providing remote learning for those who could not be in class. What did we learn and how do we apply these principles moving forward? This will be a panel presentation.

Speakers

Kim Edwards

Director, Technology Services Law School, University of Richmond

Scott Tilghman

Using ITSM for improvement, University of Richmond

I have been with the University of Richmond since Feb 98. We implemented Team Dynamix ITSM tool 5 years ago. We call it SpiderTechNet. The first year was getting all components up and running and the IS staff adjusted. After that we tackled the PC/Mac computer replacement project... Read More →

Wednesday March 16, 2022 1:00pm - 2:00pm EDT
Holley IV

IT Leadership Classroom Technology User Experience

2:30pm EDT

Web Accessibility: Is your site accessible?

Is your website accessible, 508-compliant, ADA-compliant, etc.? Have you been asked that question or something like that recently? Having trouble answering it? Well, this session is for you! Since Oct. 2013, the U.S. Dept. of Education's Office of Civil Rights (OCR) has issued over 800 resolution agreements regarding the implementation/use of inaccessible digital resources at higher education institutions, in public school districts, libraries, etc. In addition to highlighting your institution's legal responsibility to provide accessible web-based content, this session will provide you with a basic understanding of the principles of universal web design (e.g., alternative text descriptions for images, structural elements, multimedia content, etc.) and demonstrate basic web accessibility testing tools to aid you with answering the question: is your website accessible?

Speakers

Kristine Neuber

IT Accessibility Coordinator, George Mason University

Web Accessibility Is your site accessible ACCS 2022 pptx

Wednesday March 16, 2022 2:30pm - 3:30pm EDT
Jefferson

Accessibility Classroom Technology IT Leadership User Experience

4:00pm EDT

Incorporating Accessibility into Procurement of Digital Assets & Review of the Accessibility Questions in the New Version of the HECVAT

Universities are constantly procuring new products or services to support their digital environment. This may include institutional licensing for an LMS, library databases, applications used for individual classes, or contracting services for the development of web applications. Incorporating accessibility into the purchasing and procurement process can be vital to maintain an environment of access while reducing risks associated with inaccessible digital assets. This session will share policies and processes for evaluating accessibility and assessing risk prior to purchase. In addition, an overview of the accessibility questions included in the latest version of the HECVAT will be provided.

Speakers

Lori Kressin

Coordinator of Academic Accessibility, Univ of Virginia

Kristine Neuber

IT Accessibility Coordinator, George Mason University

HECVAT Update Full docx

Incorporating Accessibility Into Digital Assets pptx

Wednesday March 16, 2022 4:00pm - 5:00pm EDT
Jefferson

Accessibility IT Leadership Security User Experience

9:00am EDT

Introduction to Disability and Digital Accessibility

In this Introduction to Disability and Digital Accessibility, participants will consider why digital accessibility is essential for all university programs and services. We will outline basic information on the types of disabilities and how assistive technology is used by individuals to access our electronic content. We will review the legal imperative to employ and create accessible digital environments. Lastly, we will explore the potential for Universal Design to support our work so that we may realize our potential to envision and create institutional digital access for all.

Speakers

Beth Ann Dickie

Director - Office of Educational Accessibility, Old Dominion Univ.

Valerie Schoolcraft

Director - Office of Disability Services, James Madison University

Electronic Accessibility VHEAP ACCS2022 THIS ONE!! pptx

Thursday March 17, 2022 9:00am - 10:00am EDT
Jefferson

Accessibility User Experience Classroom Technology IT Leadership

9:00am EDT

How Education Organizations Should be Maturing Endpoint Management and Security

Ask any organization how many endpoints they have today, and they'll typically respond with a range vs. a finite number. Ask for the specifics of what's running on each endpoint and they say they'll have to get back to you.
Why? Because they do not have the "at that moment" information at their disposal. This information gap and uncertainty exposes organizations on multiple fronts.
Higher Education organizations across Virginia have been pivoting to hybrid learning options for their students and faculty. Pre-COVID, it was a best guess effort to track assets, keep current purchased software license counts and be nimble enough to make changes to current technology. When COVID sent employees, faculty and students home, visibility further decreased and most efforts became reactionary.

Visibility and control is THE foundation for Cyber Hygiene. Therefore, building a mature endpoint management and security practice is critical and a must for all Higher Education organizations.

Join us to learn how to gain complete visibility of/into, as well as control of all the devices in your environment - to greatly reduce breaches and attacks, ensure a higher level of security, allow for seamless hybrid learning and most importantly, help to improve educational outcomes.

Speakers

Doug Thompson

Chief Education Architect, Tanium

Doug Thompson is a tech industry veteran who has been around the block a time or two. After a 20 year long and illustrious career at Microsoft, he's now a Technical Account Manager/ Education Architect/Podcast Host at Tanium, putting his digital transformation skills to good use... Read More →

Jay Smith

Director of Strategic Accounts, Tanium

Professionally, I have been helping Public Sector SLED organizations with their technology innovations for more than two decades. During that time, I’ve developed a unique understanding and appreciation of the challenges both organizations and individuals face with their efforts... Read More →

ACCS Transofrmation pdf

Thursday March 17, 2022 9:00am - 10:00am EDT
Holley V-VII

Security Infrastructure IT Leadership

1:00pm EDT

Captioning: Are Automatic Captioning Services Finally the Holy Grail?

This session will discuss the benefits and drawbacks of automatic speech recognition (ASR) solutions currently found in many of the tools we all use. From Zoom to Powerpoint, vendors are now offering both live and post-production captioning solutions which are convenient but also problematic. We will explain the benefits and drawback of these solutions, options for greater accuracy, and experiences from our colleagues across the state. We will also give an overview of the state-wide captioning contract current in place which is available to all higher ed institutions, as well as K-12 systems, and more.

Speakers

Lori Kressin

Coordinator of Academic Accessibility, Univ of Virginia

Thursday March 17, 2022 1:00pm - 2:00pm EDT
Jefferson

Accessibility Classroom Technology IT Leadership User Experience

1:00pm EDT

HPC AI Talks -- Shared Architecture for Educational and Research HPC/AI/Data Science

Many higher education institutions are developing teaching curriculums for Data Science and AI/ML degrees. With more classes being held every semester, the need for computing environments that provide a positive student experience for hands-on exercises, workshops and assignments is in higher demand. There is also a steady and ever-growing demand for GPU resources by the larger research community at these same institutions.
Cambridge Computer's HPC/AI team has partnered with several technology companies and higher education customers to deliver a shared resource that leverages new GPU sharing, scheduling technologies and disaggregated composable solutions that allow better utilization of new and existing GPU resources. These solutions will not only reduce cost by better utilizing existing GPU assets, but will also provide a solution that delivers flexibility and state of the art AI/ML infrastructure solutions for research computing.
Agenda:
* Introduction to new GPU scheduling and sharing technologies -- Run:AI
* Delivery methods in both native Kubernetes scheduler as well as more traditional schedulers
* Multi Tenancy for research and teaching
* GPU sharing with native Nvidia tools and new dynamic options
* Some sample use cases and deployed designs for compute, interconnect, storage, and software options
* Conclude Q&A - 15 min

Speakers

Jose Alvarez

Director of Research Computing and Life Sciences, Cambridge Computer

Jose L. Alvarez has over 20 years of experience in the Life Sciences, Healthcare, R&D, High-Performance Computing, and IT Infrastructure disciplines. Before joining Cambridge Computer in 2015, Mr. Alvarez worked as a Principal Engineer, Healthcare and Life Sciences World Wide lead... Read More →

Thursday March 17, 2022 1:00pm - 2:00pm EDT
Holley V-VII

Infrastructure IT Leadership

1:00pm EDT

Operating in the Cloud: The Rocky, Ramblin' Road to 3rd Party Hosted Data Compliance (APA-ish))

In 2014 we moved our IT operations into a new data center; a large, beautiful data center! Wall to wall glass windows, hundreds of blinking, Dell-blue lights, and "state of the art" blade servers--a showcase for every high-profile visitor group arriving on campus. At least, until one of those visitor groups was the APA. They made some mention of glass walls, frequent visitor tours, ease of access, and a lack of physical security. In hindsight, that was a relatively easy problem to fix. The next APA visit "observation" was much more formidable.
It became a multi-year, multi-departmental, multi-process, and multi-vendor challenge.

Our INTERNAL information security was nearly flawless, but our EXTERNAL information securityâ€”in this new CLOUD data space was immature. In many respects, the changes we made toward the cloud were almost unnoticed. In three to four years, we had quietly transitioned nearly 25% of our internal data services to third party cloud hosts. We had made assumptions about 3rd party vendor security, but rarely "pressed to test."

This presentation is our story about changing our own internal processes and pressing cloud-based data service vendors to PROVE they care about our data as much as we do.

Speakers

Terry McGhee

Director, Project Management (PMP), Longwood University

Short BioIndustry (1976-1980)-started in IT in 1978 writing BASIC statistical programs for textile industrial engineering applicationsUSAF. 1980 -1996-retired "early" from USAF as communications officer (telecom, data, voice, satellite, air traffic control)-charter member of US SPACE... Read More →

Mark Kendrick

Associate VP, Information Technology Services, Longwood University

Jason Tinsley

Information Security Officer, Longwood University

Thursday March 17, 2022 1:00pm - 2:00pm EDT
Amphitheater

Infrastructure IT Leadership Security

1:00pm EDT

Rebuilding IT Governance and Prioritization

What happens when you don't get results you expect from your efforts? You do what we've done at Mason over the past year - you tear it down and rebuild. Join us as we walk through the multi-pronged experience as we took what we learned from our initial attempt at IT governance and prioritization over the past 7 years and rebuilt our processes from the ground up with support from the highest levels of the University. We'll share details on our: Investment Request process and prioritization, our revised project management framework, estimating project effort, and our latest and greatest project dashboard. You'll see our tools, marketing, and the services we now provide thanks to a clarification of roles and an increased focus on serving our customers throughout the university.

Speakers

John Prette

Interim Director, Project Management Office, George Mason University

John McShea

IT Project Manager, George Mason University

Kimberly Raley

Governance Administrator, George Mason University

Thursday March 17, 2022 1:00pm - 2:00pm EDT
Madison

IT Leadership IT Service Management

1:00pm EDT

Building Innovation Teams with Microsoft 365

This session will help leaders to develop a culture of innovation through Microsoft Technologies. We will cover how to implement some of the best features to solve some of the most pressing academic challenges, help teams get more organized and to develop community.

Speakers

Scott Pleasants

MSTC | Technology Strategist, DMG TODAY & Central Virginia Community College

Scott Pleasants is the Coordinator for Business Partnership at CVCC and serves as the Strategic Innovation Advisor for Innovate Lynchburg. As a technology professional, Scott is passionate about helping organizations to see the world “possible”. He began his career through... Read More →

Thursday March 17, 2022 1:00pm - 2:00pm EDT
Holley IV

User Experience IT Leadership Classroom Technology

2:30pm EDT

Accessibility Appetizers: Strategies, Tips and Resources for Enhancing Digital Accessibility

The 2018 refresh of Section 508 of the Rehabilitation Act of 1973 required adoption of the Web Content Accessibility Guidelines (WCAG) 2.0, level AA, as the standard of expected accessibility by any college or university receiving federal funds. The creation and publication of accessible digital content aligned to these standards (including web pages, documents, images, videos, and audio) can be challenging across any institution. This session will unpack various strategies and campaigns, including the Choose Accessible Learning Materials (C.A.L.M.) initiative, which illuminate simple and time-effective methods for leveraging accessible educational materials (AEM) to engage all information consumers.

Speakers

Mark Nichols

Senior Director Universal Design and Accessible Technologies, Virginia Tech

Assistive Technologies, Universal Design and Universal Design for Learning, AT Maker movement, Professional Development, Accessible Educational Materials

Public ACCSVA 2022 Accessibility Appetizers pptx

Thursday March 17, 2022 2:30pm - 3:30pm EDT
Jefferson

Accessibility Classroom Technology IT Leadership

2:30pm EDT

Bridging the divide - how to bring silos together

VCU was able to pull together people from different IT departments all across the university during COVID. Learn how we did it without spending any money.

Speakers

Warren Mays

IT analyst II, VCU

Employee engagement is an area I am passionate about.

Thursday March 17, 2022 2:30pm - 3:30pm EDT
Amphitheater

IT Leadership

2:30pm EDT

IT Strategies for Thriving in the New Normal

In a time of extraordinary change and uncertainty, technology is empowering higher education institutions to boldly transform their ability to deliver high-quality personalized experiences to a diverse student population while safeguarding the continuity of learning. In this session we will share case studies from IT leaders that are leveraging the power of video collaboration technology to create more engaging student experiences for remote and in-class students that meet the needs and expectations of a post-pandemic institution.

Session Outcomes:
*How shifts to remote teaching and learning impacted higher education
*Opportunities to support new models of learning
*How to leverage technology to improve the student experience
*Lessons learned and how they can be applied in 2021 and beyond

Speakers

Roseanne Cohen

Industry Solutions Marketing Manager, Logitech, Inc.

Roseanne Cohen is the Industry Solutions Marketing Manager at Logitech. She is passionate about listening to and elevating the voice of the customer to share how technology can empower individuals and institutions to optimize communication, drive meaningful engagement, and provide... Read More →

Don Hall

Thursday March 17, 2022 2:30pm - 3:30pm EDT
Holley V-VII

IT Leadership Classroom Technology User Experience

9:00am EDT

Building an Inclusive Learning Environment with Blackboard Ally

Blackboard Ally helps institutions build more inclusive learning environments and improve the student experience by helping them take clear control of course content with usability, accessibility, and quality in mind. Join us in this demonstration to see how Blackboard Ally can help your institution regain ground on the accessibility of digital course content, measure and address accessibility with actionable insight, and simultaneously save resources and efficiently reach more students.

Speakers

Monica Hill

Sr. Manager, Client Experience, Blackboard

Lisa Andion

Sr. Solutions Engineer, Blackboard

Lisa Andion is a Sr. Solutions Engineer at Blackboard, Inc. and focuses on working with institutional leadership and faculty on implementing technology solutions that can address the big challenges facing higher education today. She recently completed her EdD in Organizational Leadership... Read More →

Leslie Kent

Client Experience Manager, Blackboard

Friday March 18, 2022 9:00am - 10:00am EDT
Amphitheater

User Experience IT Leadership

10:15am EDT

Service Management BOF

Let's talk about the latest developments in service management, including initiatives at our institutions, lessons learned, and changes with PeopleCert's acquisition of Axelos/ITIL.

Speakers

Edward Gray

Co-Manager, IT Support Services, University of Mary Washington

Friday March 18, 2022 10:15am - 11:15am EDT
Holley I/II

IT Service Management Client Services/Service Desk IT Leadership