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Tuesday, March 15
 

10:00am EDT

ACCS-VA Desktop Support SIG Preconference Session
This is an all-day event for the ACCS-VA Desktop Support SIG. The ACCS-VA Desktop Support Special Interest Group offers an opportunity to connect, collaborate, and communicate with the desktop support community at colleges and universities throughout Virginia. This association of desktop support professionals focuses on issues surrounding the support, delivery, and management of endpoint information technology services for our customers. The Desktop Support SIG offers opportunities to reach out for support on specific desktop support topics as well as gain insight on common issues. The SIG membership can share our experiences and discuss the upcoming trends we have come across as well as how to respond.

Speakers
avatar for Ryan Davis

Ryan Davis

Manager, Desktop Services, TS



Tuesday March 15, 2022 10:00am - 4:00pm EDT
Holley V-VII

10:00am EDT

Virginia Classroom Technologies SIG
Tuesday Classroom Technologies SIG meeting. Join us for an all day meeting focused around classroom technologies.

Speakers
avatar for Dwayne  Smith

Dwayne Smith

Director, Classroom and Learning Space Technologies, Old Dominion University
Dwayne Smith is the director for Classroom and Learning Space Technologies at Old Dominion University.  He's an active member of InfoComm’s Technology Managers Council and the Virginia Classroom Technologies Group. He has worked in the industry for over 25 years.


Tuesday March 15, 2022 10:00am - 5:00pm EDT
Amphitheater

2:30pm EDT

Knowledge Management SIG
Meeting of the ACCS Knowledge Management SIG

Speakers
JB

James Buckingham

Endpoint Service and Help Desk Technician, Christopher Newport University
I am the lead Customer Service Desk technician and Customer Service Coordinator at Christopher University. Additionally, I am the Knowledgebase Manager for CNU.


Tuesday March 15, 2022 2:30pm - 4:00pm EDT
Holley I/II

4:15pm EDT

ITSM SIG
Join the ITSM SIG to discuss all things Service Management.

Speakers
avatar for Edward Gray

Edward Gray

Co-Manager, IT Support Services, UMW
Edward is currently a Systems Integration and Support Specialist at the University of Mary Washington. He has served in IT at UMW for over 20 years. He holds a number of certifications, including CompTIA, Microsoft, ITIL, HDI, VeriSM, and Lean IT. He is a member of several professional... Read More →
avatar for Mike Mehling

Mike Mehling

Application Manager, JMU


Tuesday March 15, 2022 4:15pm - 6:15pm EDT
Holley IV
 
Wednesday, March 16
 

8:00am EDT

Breakfast
Wednesday March 16, 2022 8:00am - 9:00am EDT
Portsmouth I-IV

8:00am EDT

SIG Leaders Breakfast (Private)
Breakfast meeting for the SIG leaders

Wednesday March 16, 2022 8:00am - 9:00am EDT
Admiral

9:00am EDT

Next week, we're going virtual... Then what?
Before COVID many of our classrooms had mics and cameras that were capable of recording and conferencing as a side feature. However, when priorities shifted these features to critical, a new design was required. Then while implementing whole-campus virtual, half-capacity, and full-capacity plans, we had an opportunity to implement several low priority updates along the way. Let me tell you the tale. :)

Speakers
JP

Jeremy Parker

AV Engineer, UVA


Wednesday March 16, 2022 9:00am - 10:00am EDT
Holley IV

9:00am EDT

Revamp isn't just Tetris
With no formal help desk, the System Office ITS within the Virginia Community College System (VCCS) relies heavily on TeamDynamix as its Service Catalog, Knowledge Base, and incident/request management. Utilizing the EDUCAUSE model, ITIL Foundations, and a TeamDynamix consultant, we worked to revamp our portal to be both end-user and technician friendly. This was accomplished through the standardization of forms, service categorization, and lots of purging, amongst many other things. We will discuss what we learned along the way. Having just been implemented, we are still learning and tuning its capabilities, usability, and format. With many more changes to come, we will highlight the future of our TeamDynamix environment and where we want it to go.

Speakers
MM

Michael Morrison

IT Analyst, Office of the CIO, Virginia Community College System
avatar for Sheridan Jones

Sheridan Jones

IT Project Manager, Virginia Community College System
avatar for Chuck Renninger

Chuck Renninger

Senior Programmer Analyst, Virginia Community College System
DT

David Tod

IT Analyst, Virginia Community College System


Wednesday March 16, 2022 9:00am - 10:00am EDT
Holley V-VII

9:00am EDT

Dell Technologies unveils its APEX portfolio of as-a-Service offerings to simplify how businesses consume technology
Dell APEX reduces the time and complexity of acquiring, managing, maintaining and servicing physical IT infrastructure. Customers can scale IT as needed to launch new applications, kickstart new projects, and address the changing needs of their organizations – all managed by Dell and accessed through a single console. With the industry’s leading IT portfolio, decades of data center services experience and an unmatched global supply chain and partner network, no other as-a-Service portfolio comes close to our capabilities.

Speakers
JJ

Jason Jacobus

Senior Principal Software Engineer, Dell


Wednesday March 16, 2022 9:00am - 10:00am EDT
Lee

9:00am EDT

Consolidating Office365 Tenants
Prior to this year, our students and employees were on separate Office365 tenants. As more services were made available, we found that having multiple tenants hindered the collaboration. While not feasible previously, we set out to merge our students and employees into one tenant. We'll describe the process we went through and the functionality we have gained with this new configuration.

Speakers
avatar for Tracy Holt

Tracy Holt

Service Design Manager, George Mason University
Tracy Holt is currently the manager of Service Design at Mason. Tracy leads projects related to the implementation of new services that integrate with Office365 and/or Mason's central authentication services.


Wednesday March 16, 2022 9:00am - 10:00am EDT
Amphitheater

9:00am EDT

The Accidental Project Manager
Do you ever find yourself in a role you didn't set out to do? What about when you are asked to lead a project, but you are not a project manager. Of course, you can ask for a professional project manager to take over, but we all know that that isn't always possible. In this session, we'll share tips and tricks to help all the non-project managers out there learn a bit about what project management is and provide some hands-on tips to get you started. during this INTERACTIVE session. For the project managers, join us for a refresher or some tips to help out those accidental project managers in your organization.

Speakers
avatar for John Prette

John Prette

Interim Director, Project Management Office, George Mason University
John Prette is a business and technology leader with over 25 years of IT experience in IT Governance, Portfolio Management, Project Management, Business Analysis, Communications, process development, and software development. As the Senior IT Portfolio and Project Manager in George... Read More →
AS

Anna Stackhouse

Communications Coordinator, George Mason University


Wednesday March 16, 2022 9:00am - 10:00am EDT
Madison

9:00am EDT

Robotic Process Automation SIG
Robotic Process Automation (RPA) has hit the mainstream. The new RPA SIG is a place for us to share knowledge, experience, and ideas. At this inaugural discussion, we'll build a picture of the current state of RPA at Virginia colleges and universities, and plan next steps.

https://groups.google.com/g/accs-va-robotic-process-automation


Speakers
AR

Aaron Reece

Application Analyst, Virginia Tech
IT Soft Skills - culture, communication, documentation, etc.Data and ProgrammingCustom Solutions and Workflows


Wednesday March 16, 2022 9:00am - 10:00am EDT
Holley I/II

10:00am EDT

Vendor Networking
Come grab a snack and network with our vendors

Wednesday March 16, 2022 10:00am - 10:30am EDT
Portsmouth V-VIII

10:30am EDT

Keynote: Brad Barton Sponsored by IPDS
Ready for practical tools to strengthen your team’s world class performance culture?

Brad Barton is a seasoned leadership speaker, executive coach, best-selling author, and a world record-breaking track athlete. Oh, and he’s also the only 50+ yr old to run the mile faster than four minutes 20 seconds.

For two decades Brad has instructed and inspired Fortune 500 companies with hands-on ideas to increase productivity and cultivate a record-setting performance culture.

Wednesday March 16, 2022 10:30am - 11:30am EDT
Portsmouth I-IV

11:15am EDT

Exhibit Area and Foyer Exhibits Closed
Wednesday March 16, 2022 11:15am - 11:45am EDT
TBA

11:30am EDT

Lunch
Wednesday March 16, 2022 11:30am - 1:00pm EDT
Portsmouth I-IV

11:30am EDT

Marketing and Communications SIG
Join the meeting of the Marketing and Communications SIG over lunch

Wednesday March 16, 2022 11:30am - 1:00pm EDT
Admiral

11:45am EDT

Vendor Networking/Dessert
Enjoy dessert and network with our vendors

Wednesday March 16, 2022 11:45am - 1:00pm EDT
Portsmouth V-VIII

1:00pm EDT

Managing Classroom Technology: Innovations and Expectations
This presentation is an interactive discussion about the management of some of the latest innovations in classroom technology and the challenges each innovation presents. Some of the innovations discussed are One-Touch Zoom rooms, Cloud Printing, Auto-tracking Cameras and Attendance Check in devices. Before these innovations become the technological standards, training, policy, and procedures including creating a sustainable Service Level Agreement are necessary. The expectations discussed are the impact the innovation has on the client, the budget and pedagogy. Other topics covered include Change Management, ROI, Sustainability, Remote Management, Skill requirements, Subject Matter Experts, and workload balancing.

Speakers
avatar for Dwayne  Smith

Dwayne Smith

Director, Classroom and Learning Space Technologies, Old Dominion University
Dwayne Smith is the director for Classroom and Learning Space Technologies at Old Dominion University.  He's an active member of InfoComm’s Technology Managers Council and the Virginia Classroom Technologies Group. He has worked in the industry for over 25 years.


Wednesday March 16, 2022 1:00pm - 2:00pm EDT
Amphitheater

1:00pm EDT

Service Desk SIG
Service Desk SIG

Speakers
avatar for Scottie Wylie

Scottie Wylie

Manager, IT Support Center, Virginia Commonwealth University
Scottie has been a dedicated member of the IT Support Center staff for the past 10 years. His passion is working in the higher education environment and hopes to continue doing so for many years to come.


Wednesday March 16, 2022 1:00pm - 2:00pm EDT
Holley I/II

1:00pm EDT

Database as a Service in and out of the cloud
Understanding a better way to provision, manage, and maintain multiple databases from one platform, utilizing less storage and higher performance in and out of the cloud without refactoring apps and virtual machines.

Speakers
avatar for Amber Roork

Amber Roork

Account Manager, Nutanix
TB

Trevor Black

Solution Engineer, Nutanix


Wednesday March 16, 2022 1:00pm - 2:00pm EDT
Holley V-VII

1:00pm EDT

Better Together: How the University of Richmond successfully navigated hybrid teaching and learning
In the Summer of 2020, technology directors across campus came together as one unit to create a hybrid learning environment like never before. The University of Richmond successfully kept most of its students in the classroom while providing remote learning for those who could not be in class. What did we learn and how do we apply these principles moving forward? This will be a panel presentation.

Speakers
KE

Kim Edwards

Director, Technology Services Law School, University of Richmond
ST

Scott Tilghman

Director, User Services, University of Richmond


Wednesday March 16, 2022 1:00pm - 2:00pm EDT
Holley IV

1:00pm EDT

Security - It's not just for I.T. anymore
We will discuss the importance of incorporating a security mindset into all phases of the project lifecycle. Additionally, we will provide insight into the importance of managing third-party vendors and in scoping projects with security in mind. Lastly, we will cover how implementing a program-based approach to managing internal and external security audits can help to mature organizational IT Service and project delivery

Speakers
JM

John McShea

IT Project Manager, George Mason University
RG

Ricky Grant

Security Compliance Analyst, George Mason University


Wednesday March 16, 2022 1:00pm - 2:00pm EDT
Jefferson

1:00pm EDT

ZbyHP Data Science Panel Discussion
Join the HP and industry experts in an in-depth panel discussion on how HP's latest technology and solutions are helping data scientists work faster, smarter, and maximize the extraordinary potential of machine learning with the future of data science.

Speakers
KH

Kristin Hempstead

Business Development Manager, Data Science/AI, HP Inc
DC

Dan Chaney

VP, Enterprise AI, Future Tech Enterprise, Inc.
MU

Max Urbany

Masters Student, Harvard University


Wednesday March 16, 2022 1:00pm - 2:00pm EDT
Lee

2:00pm EDT

Vendor Networking
Come grab a snack and network with our vendors

Wednesday March 16, 2022 2:00pm - 2:30pm EDT
Portsmouth V-VIII

2:30pm EDT

Web Accessibility: Is your site accessible?
Is your website accessible, 508-compliant, ADA-compliant, etc.? Have you been asked that question or something like that recently? Having trouble answering it? Well, this session is for you! Since Oct. 2013, the U.S. Dept. of Education's Office of Civil Rights (OCR) has issued over 800 resolution agreements regarding the implementation/use of inaccessible digital resources at higher education institutions, in public school districts, libraries, etc. In addition to highlighting your institution's legal responsibility to provide accessible web-based content, this session will provide you with a basic understanding of the principles of universal web design (e.g., alternative text descriptions for images, structural elements, multimedia content, etc.) and demonstrate basic web accessibility testing tools to aid you with answering the question: is your website accessible?

Speakers
avatar for Kristine Neuber

Kristine Neuber

IT Accessibility Coordinator, George Mason University



Wednesday March 16, 2022 2:30pm - 3:30pm EDT
Jefferson

2:30pm EDT

ACCS Conference Capture the Flag (CTF). Sponsored by The Virginia Cyber Range. -- Kickoff Meeting
A Capture the Flag (CTF) event is a computer security competition. Here at ACCS we'll be using Jeopardy Style format with questions covering a wide array of security related topics from host-based security, programming/scripting, system administration, reverse-engineering, to network sniffing, WiFi hacking, protocol analysis, and cryptography. Don't worry! We'll throw in plenty of questions for beginners!

Join us for a CTF kickoff workshop where we'll show beginners how to join the competition, and give plenty of hints, tips, and tricks on how to solve challenges.

Speakers
avatar for B Bagby

B Bagby

Head of the Center for Cybersecurity Education, Program Head and Assistant Professor of Computer Science & Information T, Western Virginia Communnity College
B Bagby is a recovering IT manager.  After nearly fifteen years of supporting faculty, B moved to Assistant Professor of Computer Science and Information Technology at Virginia Western Community College, where he is the Head of the Center for Cybersecurity Education, and focuses... Read More →


Wednesday March 16, 2022 2:30pm - 3:30pm EDT
Madison

2:30pm EDT

Emerging Trends in Learning Technologies
I will talk about emerging technology in higher education focused on faculty and student experience. I will include current trends and an outlook for the next ten years. As technologists, we need to prepare for these trends and their impact on our services and support. I feel a lot has changed in the past two years, and it's just the beginning of what's yet to come.

Speakers
avatar for Dwayne  Smith

Dwayne Smith

Director, Classroom and Learning Space Technologies, Old Dominion University
Dwayne Smith is the director for Classroom and Learning Space Technologies at Old Dominion University.  He's an active member of InfoComm’s Technology Managers Council and the Virginia Classroom Technologies Group. He has worked in the industry for over 25 years.


Wednesday March 16, 2022 2:30pm - 3:30pm EDT
Holley IV

2:30pm EDT

Improved Service Delivery through Simplified Infrastructure
Over the past decade enterprise, campus, and data center networks have become more complex, making them difficult to manage and hard to secure. This session is all about exploring ways we can leverage simplified designs with reduced complexity to improve service delivery and enhance security.

We want to make this session as interactive as possible. With that in mind, we encourage you to think of a pain point in your environment that might be caused by an overly complex technology design. As a group we will explore these pain points and discuss possible ways to improve and or address them.

Speakers
JH

Jeremy Hile-Hoffer

Sales Engineer, Data Network Solutions


Wednesday March 16, 2022 2:30pm - 3:30pm EDT
Lee

2:30pm EDT

BoF for Knowledge and Content Management
Join us in this birds of a feather as we share how Virginia Tech is applying some parts of Knowledge Centered Service (KCS) in knowledge management and the challenges we've encountered with other parts of it. Gather with us to share what knowledge standards you use and any other knowledge management experiences and wisdom via interactive live polls and / or discussion.

Speakers
AC

Amanda Cooper

Knowledgebase Manager, Virginia Tech
Knowledgebase manager of 370+ public articles at Virginia Tech for 8+ years; also assist with Virginia Tech's service catalog
JB

James Buckingham

Endpoint Service and Help Desk Technician, Christopher Newport University
I am the lead Customer Service Desk technician and Customer Service Coordinator at Christopher University. Additionally, I am the Knowledgebase Manager for CNU.
JD

Janna Dougherty

Academic Technologies Consultant, Christopher Newport University



Wednesday March 16, 2022 2:30pm - 3:30pm EDT
Holley I/II

2:30pm EDT

Ransomware for the Masses
Please join us in discussing a recent experience with the mass deployment of Ransomware at Virginia Tech.
We will cover the inciting incident, preventative measures you can take, disaster recovery tips, and other lessons learned.

Speakers
avatar for Jeff Lewis

Jeff Lewis

Assoc. Director of IT, Virginia Tech: College of Engineering


Wednesday March 16, 2022 2:30pm - 3:30pm EDT
Amphitheater

3:30pm EDT

Vendor Networking
Come grab a snack and network with our vendors

Wednesday March 16, 2022 3:30pm - 4:00pm EDT
Portsmouth V-VIII

3:30pm EDT

Capture the Flag Workspace
Neet to meet with your Capture the Flag Team? You can do so here during the entire conference

Wednesday March 16, 2022 3:30pm - 7:00pm EDT
Admiral

4:00pm EDT

Incorporating Accessibility into Procurement of Digital Assets & Review of the Accessibility Questions in the New Version of the HECVAT
Universities are constantly procuring new products or services to support their digital environment. This may include institutional licensing for an LMS, library databases, applications used for individual classes, or contracting services for the development of web applications. Incorporating accessibility into the purchasing and procurement process can be vital to maintain an environment of access while reducing risks associated with inaccessible digital assets. This session will share policies and processes for evaluating accessibility and assessing risk prior to purchase. In addition, an overview of the accessibility questions included in the latest version of the HECVAT will be provided.

Speakers
avatar for Lori Kressin

Lori Kressin

Coordinator of Academic Accessibility, University of Virginia
avatar for Kristine Neuber

Kristine Neuber

IT Accessibility Coordinator, George Mason University



Wednesday March 16, 2022 4:00pm - 5:00pm EDT
Jefferson

4:00pm EDT

Enhancing students' learning experiences
Panasonic continues to work closely with our Higher Education customers to improve the learning experience. Panasonic provides academia solutions in Projectors, Displays, Pro Video & Pro Audio. In addition we'll share insight into Project Moonshot -EDU, Panasonic’s Professional Development subscription in collaboration with Oxford Research Scholar Dr. Sonny Magana. "It is an opportunity to transform classroom conversations from monologues to dialogues in academia,"

Speakers
DK

Darryl Krall

National Sales Manager, Panasaonic
MM

Matt Moscato

Senior Strategic Territory Manager, Panasonic


Wednesday March 16, 2022 4:00pm - 5:00pm EDT
Lee

4:00pm EDT

Innovative Covid Solutions
Join presenters from Virginia Tech, VCU and UVA to learn about innovations in Service Operations during COVID. Find out what preparations were necessary and what unique solutions were found that facilitated continued operations and, in some cases, service improvements! We will discuss the ways we maintained services and support as we transitioned to working remotely in response to the pandemic and we will also discuss how we modified support moving forward to better serve the changing needs of our communities as we entered a new era of remote operations.

Speakers
avatar for Tracy Smith

Tracy Smith

Director, IT Service Support Operations, University of Virginia
For over 30 years, Tracy has worked at the intersection of business needs and technology, successfully improving and streamlining many IT service teams and processes. Currently, he is the Director of Service Support Operations for Information Technology Services at the University... Read More →
avatar for Scottie Wylie

Scottie Wylie

Manager, IT Support Center, Virginia Commonwealth University
Scottie has been a dedicated member of the IT Support Center staff for the past 10 years. His passion is working in the higher education environment and hopes to continue doing so for many years to come.


Wednesday March 16, 2022 4:00pm - 5:00pm EDT
Holley IV

4:00pm EDT

Old Dominion's Records Management Assessment - Where Are We in Electronic Records?
Six core areas of activity in ODU's Records Management program were purposely designed to give measurable goals in all formats of recorded information. In 2021 an assessment process was started which includes measuring progress in both unstructured data and system records. What are some of the findings in this area as the process progresses?

Speakers
avatar for G. Mark Walsh

G. Mark Walsh

University Records Manager, Old Dominion University
University Records Manager and Assistant Director for Records and IT Policy at ODU. Although not a technical person, I see the logic of placing Records Management within IT. Managing data on ODU systems is a current concern. Always happy to pass on even small victories.


Wednesday March 16, 2022 4:00pm - 5:00pm EDT
Amphitheater

4:00pm EDT

Data protection, Ransomware Protection, and Managed Services
CDW Managed Backup and DRaaS (Disaster Recovery as a Service) powered by Rubrik and managed by Assured Data Protection will go into architectural depth on various offerings as well as how our ransomware solution protects and restores your most treasured assets....your organizational data!
Data protection, ransomware protection, and Managed Services. What do these things have in common for your organization? A full stack cyber-resiliency solution delivered as a service from CDW, ADP and Rubrik that meets business continuity needs and drives operational success. OPEX, CAPEX or Hybrid Models meet our customers private data center and public cloud needs.
Fully Managed Backup as a Service (BaaS), Disaster Recovery as a Service (DRaaS), and Detection as a Service (DaaS) are part of an overall DPaaS strategy that allows your organization to focus on what you do best. We offer these managed services globally, 40+ countries 20PB currently under management, for Corporate, Financial as well as SLED customers.

Will Kaufmann: CDW Senior Field Solution Architect

Prior to joining CDW as a Senior FSA for the MidAtlantic, Will was a an Enterprise Consultant and storage specialist with Dell Technologies for 21 years across Fortune 50 companies, Healthcare, and SLED customers with a focus on virtualization, automation and data center modernization.

Stacy Hayes: ADP Co-Founder & EVP, Americas

Prior to joining Assured DP in Oct of 2016, Stacy was Vice President, Channels & Alliances for Virtustream, a leader in the enterprise cloud management software sector. Stacy started out with, a company he co-founded to deliver Backup as a Service in the early 2000s. As President, he led DS3 through a successful acquisition by Terremark in 2009. He remained in a business development role through their acquisition by Verizon in 2011. After this, Stacy ran U.S. Civilian sales for Terremark's Federal Division, leaving the company in 2013 to join Virtustream.

Speakers
avatar for Erica Kordes

Erica Kordes

ATAE, CDW-G
CDW Account Executive covering DC, MD and VA. Based out of Reston,VA.From classrooms to warehouses, boardrooms to battlefields, CDW’s architects and advanced technology engineers have been designing, implementing and managing technology, communication and security solutions for... Read More →
avatar for Will Kaufmann

Will Kaufmann

Senior Field Solution Architect, CDW-G
SH

Stacy Hayes

Co-Founder & EVP, Americas, ADP


Wednesday March 16, 2022 4:00pm - 5:00pm EDT
Holley V-VII

4:00pm EDT

Software Licensing SIG Roundtable
SIG Roundtable for members

Speakers
HG

Houston Griffith

Senior Manager - Labs and Classrooms Computing, VCU TS


Wednesday March 16, 2022 4:00pm - 5:00pm EDT
Holley I/II

5:00pm EDT

Welcome Back to ACCS-VA Reception Sponsored by Dell and VMWare, Hosted by the ACCS-VA Board
All attendees and vendor reps are invited to join us for great food, drinks, comedy, and magic, by Chris Michael and fantastic prize giveaways as we welcome everyone back to the annual ACCS-VA Conference.

Wednesday March 16, 2022 5:00pm - 7:30pm EDT
Portsmouth I-IV
 
Thursday, March 17
 

8:00am EDT

Breakfast
Thursday March 17, 2022 8:00am - 9:00am EDT
Portsmouth I-IV

9:00am EDT

Introduction to Disability and Digital Accessibility
In this Introduction to Disability and Digital Accessibility, participants will consider why digital accessibility is essential for all university programs and services. We will outline basic information on the types of disabilities and how assistive technology is used by individuals to access our electronic content. We will review the legal imperative to employ and create accessible digital environments. Lastly, we will explore the potential for Universal Design to support our work so that we may realize our potential to envision and create institutional digital access for all.

Speakers
BA

Beth Ann Dickie

Director - Office of Educational Accessibility, Old Dominion Univ.
VS

Valerie Schoolcraft

Director - Office of Disability Services, James Madison University



Thursday March 17, 2022 9:00am - 10:00am EDT
Jefferson

9:00am EDT

The future of intelligent cameras from Huddly
This presentation will be an overview of Huddly's software driven, AI enabled cameras. We will discuss various applications for capturing instructors, students, and content for remote learning and hybrid learning classrooms.

Speakers
CM

Charlie McCarrel

Technical Director, Huddly
AT

Abin Thomas

Sales Engineer, Huddly
GC

Greg Carswell

US VP of Sales, Huddly


Thursday March 17, 2022 9:00am - 10:00am EDT
Lee

9:00am EDT

Improving Service Operations by Enabling New Technology
Successful Service Operations depend on enabling new technology and being innovative with new processes. Join us to learn how we launched several new initiatives, both in the Division of Information Technology and in the distributed environment, that improved our services. We will discuss several changes we made to improve our services, including a new Major Incident Process, a new and improved Asset Management strategy, and using data to build dashboards to improve our services.

Join us to get a hands-on look at some of our processes and the improvements we made. We also invite you to share your stories and successes!

Speakers
avatar for Joyce Landreth

Joyce Landreth

Deputy Executive Director, IT Experience and Engagement, Virginia Tech
Joyce Reish Landreth has over 30 years experience in Information Technology. She has held positions of increasing responsibility in both the private sector and academia. In her current position, she is responsible for providing strategic management, planning and direction to the Virginia... Read More →
avatar for Shannon Phillips

Shannon Phillips

Director for IT Service Operations for the University Library, Virginia Tech
avatar for Ian Heflin

Ian Heflin

Head of Support Desk Operations for the University Library, Virginia Tech



Thursday March 17, 2022 9:00am - 10:00am EDT
Holley IV

9:00am EDT

Next Generation Calling Solutions
During COVID, use of communications technologies such as soft phones, team collaboration, and web meetings increased greatly. This Birds of a Feather is to discuss next generation calling solutions and how institutions are moving those solutions into a fully supported model.

Speakers
BE

Brian Easton

Manager of Unified Communications & Collaboration, ODU
I manage ODU's messaging and collaboration environment.


Thursday March 17, 2022 9:00am - 10:00am EDT
Holley I/II

9:00am EDT

How Education Organizations Should be Maturing Endpoint Management and Security
Ask any organization how many endpoints they have today, and they'll typically respond with a range vs. a finite number. Ask for the specifics of what's running on each endpoint and they say they'll have to get back to you.
Why? Because they do not have the "at that moment" information at their disposal. This information gap and uncertainty exposes organizations on multiple fronts.
Higher Education organizations across Virginia have been pivoting to hybrid learning options for their students and faculty. Pre-COVID, it was a best guess effort to track assets, keep current purchased software license counts and be nimble enough to make changes to current technology. When COVID sent employees, faculty and students home, visibility further decreased and most efforts became reactionary.

Visibility and control is THE foundation for Cyber Hygiene. Therefore, building a mature endpoint management and security practice is critical and a must for all Higher Education organizations.

Join us to learn how to gain complete visibility of/into, as well as control of all the devices in your environment - to greatly reduce breaches and attacks, ensure a higher level of security, allow for seamless hybrid learning and most importantly, help to improve educational outcomes.

Speakers
avatar for Doug Thompson

Doug Thompson

Chief Education Architect, Tanium
I am a passionate storyteller, TEDx speaker, host of the Go Tanium Tech Stories Podcast, and digital transformation warrior.  After a 20-year stint at Microsoft I came to Tanium where I act as a Tanium Technical Solutions Engineer and  Chief Education Architect.  I have been involved... Read More →
avatar for Jay Smith

Jay Smith

Director of Strategic Accounts, Tanium
Professionally, I have been helping Public Sector SLED organizations with their technology innovations for more than two decades.  During that time, I’ve developed a unique understanding and appreciation of the challenges both organizations and individuals face with their efforts... Read More →



Thursday March 17, 2022 9:00am - 10:00am EDT
Holley V-VII

9:00am EDT

Using SSH Keys
Using SSH keys when connecting to remote hosts provides an additional layer
of security. Getting SSH keys setup can be challenging. This presentation will step through SSH key creation, and the steps and necessary configuration changes needed to begin using SSH keys. We will demonstrate and test the steps in our demo environment. Ultimately we will turn off password authentication. Topics such as jump boxes will be included.

Speakers
BL

Beth Lancaster

IT Security Analyst, Va Tech


Thursday March 17, 2022 9:00am - 10:00am EDT
Amphitheater

9:00am EDT

Capture the Flag Workspace
Neet to meet with your Capture the Flag Team? You can do so here during the entire conference

Thursday March 17, 2022 9:00am - 7:00pm EDT
Admiral

10:00am EDT

Vendor Networking
Come grab a snack and network with our vendors

Thursday March 17, 2022 10:00am - 10:30am EDT
Portsmouth V-VIII

10:30am EDT

Keynote: Scott Augenbaum Sponsored by ePlus & NetApp
After joining the Federal Bureau of Investigation (FBI) in the New York Field Office in 1988 as a support employee, Scott Augenbaum became a Special Agent in 1994 and was assigned to the Syracuse, New York Office, where he worked domestic terrorism, white collar and hate crimes, and all computer crime investigations. In October 2003, he was promoted to Supervisory Special Agent at FBI Headquarters, Washington D.C in the Cyber Division, Cyber Crime Fraud Unit, and was responsible for managing the FBI’s Cyber Task Force Program and Intellectual Property Rights Program. In 2006 he was transferred to Nashville, TN and managed the FBI Memphis Division Computer Intrusion/Counterintelligence Squad in Nashville, TN.

Over the past three decades, he responded to thousands of Cyber Crime incidents and provided hundreds of computer intrusion threat briefings with the goal of educating the community on emerging computer intrusion threats and how to not to be the victim of a data breach. In January 2018, he retired from the FBI and he shares his knowledge base to provide a unique training experience. He will scare you and make you laugh and provide you with a number of no-cost quick fixes to prevent you and your organization from becoming victims.

Thursday March 17, 2022 10:30am - 11:30am EDT
Portsmouth I-IV

11:15am EDT

Exhibit Area and Foyer Exhibits Closed
Thursday March 17, 2022 11:15am - 11:45am EDT
TBA

11:30am EDT

Lunch
Thursday March 17, 2022 11:30am - 1:00pm EDT
Portsmouth I-IV

11:45am EDT

Vendor Networking/Dessert
Enjoy dessert and network with our vendors

Thursday March 17, 2022 11:45am - 1:00pm EDT
Portsmouth V-VIII

1:00pm EDT

Captioning: Are Automatic Captioning Services Finally the Holy Grail?
This session will discuss the benefits and drawbacks of automatic speech recognition (ASR) solutions currently found in many of the tools we all use. From Zoom to Powerpoint, vendors are now offering both live and post-production captioning solutions which are convenient but also problematic. We will explain the benefits and drawback of these solutions, options for greater accuracy, and experiences from our colleagues across the state. We will also give an overview of the state-wide captioning contract current in place which is available to all higher ed institutions, as well as K-12 systems, and more.

Speakers
avatar for Lori Kressin

Lori Kressin

Coordinator of Academic Accessibility, University of Virginia


Thursday March 17, 2022 1:00pm - 2:00pm EDT
Jefferson

1:00pm EDT

HPC AI Talks -- Shared Architecture for Educational and Research HPC/AI/Data Science
Many higher education institutions are developing teaching curriculums for Data Science and AI/ML degrees. With more classes being held every semester, the need for computing environments that provide a positive student experience for hands-on exercises, workshops and assignments is in higher demand. There is also a steady and ever-growing demand for GPU resources by the larger research community at these same institutions.
Cambridge Computer's HPC/AI team has partnered with several technology companies and higher education customers to deliver a shared resource that leverages new GPU sharing, scheduling technologies and disaggregated composable solutions that allow better utilization of new and existing GPU resources. These solutions will not only reduce cost by better utilizing existing GPU assets, but will also provide a solution that delivers flexibility and state of the art AI/ML infrastructure solutions for research computing.
Agenda:
* Introduction to new GPU scheduling and sharing technologies -- Run:AI
* Delivery methods in both native Kubernetes scheduler as well as more traditional schedulers
* Multi Tenancy for research and teaching
* GPU sharing with native Nvidia tools and new dynamic options
* Some sample use cases and deployed designs for compute, interconnect, storage, and software options
* Conclude Q&A - 15 min

Speakers
JA

Jose Alvarez

Director of Life Sciences & Research Computing, Cambridge Computer Services, Inc.


Thursday March 17, 2022 1:00pm - 2:00pm EDT
Holley V-VII

1:00pm EDT

Operating in the Cloud: The Rocky, Ramblin' Road to 3rd Party Hosted Data Compliance (APA-ish))
In 2014 we moved our IT operations into a new data center; a large, beautiful data center! Wall to wall glass windows, hundreds of blinking, Dell-blue lights, and "state of the art" blade servers--a showcase for every high-profile visitor group arriving on campus. At least, until one of those visitor groups was the APA. They made some mention of glass walls, frequent visitor tours, ease of access, and a lack of physical security. In hindsight, that was a relatively easy problem to fix. The next APA visit "observation" was much more formidable.
It became a multi-year, multi-departmental, multi-process, and multi-vendor challenge.

Our INTERNAL information security was nearly flawless, but our EXTERNAL information security—in this new CLOUD data space was immature. In many respects, the changes we made toward the cloud were almost unnoticed. In three to four years, we had quietly transitioned nearly 25% of our internal data services to third party cloud hosts. We had made assumptions about 3rd party vendor security, but rarely "pressed to test."

This presentation is our story about changing our own internal processes and pressing cloud-based data service vendors to PROVE they care about our data as much as we do.

Speakers
avatar for Terry  McGhee

Terry McGhee

Director, Project Management (PMP), Longwood University
Short BioIndustry (1976-1980)-started in IT in 1978 writing BASIC statistical programs for textile industrial engineering applicationsUSAF. 1980 -1996-retired "early" from USAF as communications officer (telecom, data, voice, satellite, air traffic control)-charter member of US SPACE... Read More →
MK

Mark Kendrick

Associate VP, Information Technology Services, Longwood University
JT

Jason Tinsley

Director, Information Security Office, Longwood University


Thursday March 17, 2022 1:00pm - 2:00pm EDT
Amphitheater

1:00pm EDT

Rebuilding IT Governance and Prioritization
What happens when you don't get results you expect from your efforts? You do what we've done at Mason over the past year - you tear it down and rebuild. Join us as we walk through the multi-pronged experience as we took what we learned from our initial attempt at IT governance and prioritization over the past 7 years and rebuilt our processes from the ground up with support from the highest levels of the University. We'll share details on our: Investment Request process and prioritization, our revised project management framework, estimating project effort, and our latest and greatest project dashboard. You'll see our tools, marketing, and the services we now provide thanks to a clarification of roles and an increased focus on serving our customers throughout the university.

Speakers
avatar for John Prette

John Prette

Interim Director, Project Management Office, George Mason University
John Prette is a business and technology leader with over 25 years of IT experience in IT Governance, Portfolio Management, Project Management, Business Analysis, Communications, process development, and software development. As the Senior IT Portfolio and Project Manager in George... Read More →
JM

John McShea

IT Project Manager, George Mason University
KR

Kimberly Raley

Governance Administrator, George Mason University


Thursday March 17, 2022 1:00pm - 2:00pm EDT
Madison

1:00pm EDT

Securing Your Remote Workforce
With the move to hybrid and remote work, it is now more important than ever to be able to secure any device from any location at any time. This session will show you the most effective way to do just that.

Speakers
LL

Lauren Langley

Account Manager, Cisco


Thursday March 17, 2022 1:00pm - 2:00pm EDT
Lee

1:00pm EDT

Building Innovation Teams with Microsoft 365
This session will help leaders to develop a culture of innovation through Microsoft Technologies. We will cover how to implement some of the best features to solve some of the most pressing academic challenges, help teams get more organized and to develop community.

Speakers
avatar for Scott Pleasants

Scott Pleasants

MSTC | Technology Strategist, DMG TODAY & Central Virginia Community College
Scott Pleasants is the Coordinator for Business Partnership at CVCC and serves as the  Strategic Innovation Advisor for Innovate Lynchburg.  As a technology professional, Scott is passionate about helping organizations to see the world “possible”.  He began his career through... Read More →


Thursday March 17, 2022 1:00pm - 2:00pm EDT
Holley IV

2:00pm EDT

Vendor Networking
Come grab a snack and network with our vendors

Thursday March 17, 2022 2:00pm - 2:30pm EDT
Portsmouth V-VIII

2:30pm EDT

Accessibility Appetizers: Strategies, Tips and Resources for Enhancing Digital Accessibility
The 2018 refresh of Section 508 of the Rehabilitation Act of 1973 required adoption of the Web Content Accessibility Guidelines (WCAG) 2.0, level AA, as the standard of expected accessibility by any college or university receiving federal funds. The creation and publication of accessible digital content aligned to these standards (including web pages, documents, images, videos, and audio) can be challenging across any institution. This session will unpack various strategies and campaigns, including the Choose Accessible Learning Materials (C.A.L.M.) initiative, which illuminate simple and time-effective methods for leveraging accessible educational materials (AEM) to engage all information consumers.

Speakers
avatar for Mark Nichols

Mark Nichols

Senior Director Universal Design & Accessible Technologies, Virginia Tech
Assistive Technologies, Universal Design and Universal Design for Learning, AT Maker movement, Professional Development, Accessible Educational Materials



Thursday March 17, 2022 2:30pm - 3:30pm EDT
Jefferson

2:30pm EDT

How can you learn if you're not in the classroom? Automating Attendance Management.
We hear from faculty over and over, "they can't learn if they aren't in the class!". Over the last 2 years we have focused on developing and deploying an Attendance Management system that automates large portions of the data collection and management required for faculty to document whether students are in class or not, and provides them options for how to use that data from both F2F and Online Zoom sessions. The system is now deployed using over 200 devices in over 150 locations around the campus and is capable of collecting information from scheduled academic classes or other events on campus. We will present the initial design concepts, how it has morphed over time due to the pandemic, along with how it is currently being used by faculty. We'll show you the pitfalls and triumphs we experienced along the way.

Speakers
avatar for David Hamel

David Hamel

Director, Academic Technologies, Old Dominion University
AA

Ashraf Amrou

Assistant Director, Academic Technologies, Old Dominion University
Ashraf Amrou, PhD., is the Assistant Director of Academic Technologies at Old Dominion University. He has led the university e-Learning team since 2007. Dr. Amrou Graduated December 2007 with his PhD. degree from the Computer Science Department, Old Dominion University. He presented... Read More →
TD

Todd Dergenski

Assistant Information Security Officer, Identity Access, Old Dominion University
Assistant ISO for Identity Management and Banner Security.  10+ years of experience in homegrown Identity Management, Middleware and Security at Old Dominion University.
avatar for Dwayne  Smith

Dwayne Smith

Director, Classroom and Learning Space Technologies, Old Dominion University
Dwayne Smith is the director for Classroom and Learning Space Technologies at Old Dominion University.  He's an active member of InfoComm’s Technology Managers Council and the Virginia Classroom Technologies Group. He has worked in the industry for over 25 years.


Thursday March 17, 2022 2:30pm - 3:30pm EDT
Madison

2:30pm EDT

Bridging the divide - how to bring silos together
VCU was able to pull together people from different IT departments all across the university during COVID. Learn how we did it without spending any money.

Speakers
WM

Warren Mays

IT Analyst II, Virginia Commonwealth University
I just got my Masters of Public Administration.  Employee engagement is an area I am passionate about.  I just got a 13 week old puppy if anyone wants to see the photos.


Thursday March 17, 2022 2:30pm - 3:30pm EDT
Amphitheater

2:30pm EDT

IT Strategies for Thriving in the New Normal
In a time of extraordinary change and uncertainty, technology is empowering higher education institutions to boldly transform their ability to deliver high-quality personalized experiences to a diverse student population while safeguarding the continuity of learning. In this session we will share case studies from IT leaders that are leveraging the power of video collaboration technology to create more engaging student experiences for remote and in-class students that meet the needs and expectations of a post-pandemic institution.

Session Outcomes:
*How shifts to remote teaching and learning impacted higher education
*Opportunities to support new models of learning
*How to leverage technology to improve the student experience
*Lessons learned and how they can be applied in 2021 and beyond

Speakers
avatar for Roseanne  Cohen

Roseanne Cohen

Industry Solutions Marketing Manager, Logitech, Inc.
Roseanne Cohen is the Industry Solutions Marketing Manager at Logitech. She is passionate about listening to and elevating the voice of the customer to share how technology can empower individuals and institutions to optimize communication, drive meaningful engagement, and provide... Read More →


Thursday March 17, 2022 2:30pm - 3:30pm EDT
Holley V-VII

2:30pm EDT

CDW Physical Security Solutions: We Get Safety and Security for Higher Education
At CDW we believe than an organization really can't be confident in their cybersecurity without having good physical security. This session will focus on how the CDW Physical Security Solutions practice designs and orchestrates solutions with the goal of protecting people, property, and premises. We'll discuss how physical security is increasingly being thrust into the domain of IT, and how today's physical security solutions add value not only to the hardening of your physical and safety infrastructure but can add additional value to the overall effectiveness of your organization.

Speakers
avatar for Erica Kordes

Erica Kordes

ATAE, CDW-G
CDW Account Executive covering DC, MD and VA. Based out of Reston,VA.From classrooms to warehouses, boardrooms to battlefields, CDW’s architects and advanced technology engineers have been designing, implementing and managing technology, communication and security solutions for... Read More →
JW

Jeremy Walker

SR Solution Architect, Physical Security Solutions, CDW-G
avatar for Greg Henderson

Greg Henderson

Sales Manager, CDW-G
CDW-G is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. Our broad array of products and services range from hardware and software to integrated IT solutions... Read More →


Thursday March 17, 2022 2:30pm - 3:30pm EDT
Lee

3:45pm EDT

CIO Panel
Our panel of CIOs from around the Commonwealth will answer your questions on trends and issues facing IT professionals.

Thursday March 17, 2022 3:45pm - 5:00pm EDT
Portsmouth I-IV

5:00pm EDT

St. Patrick’s Day ACCS-VA Celebration - Sponsored by Cisco & SyCom and Hosted by the ACCS-VA Board
All attendees and vendor reps are invited to join us for great food with an Irish slant, drinks, music (DJ), lucky bingo (great prizes to be won) and we may have a leprechaun, or four, join us for the festivities!

Thursday March 17, 2022 5:00pm - 7:30pm EDT
Portsmouth I-IV
 
Friday, March 18
 

8:00am EDT

Breakfast
Friday March 18, 2022 8:00am - 9:00am EDT
Portsmouth I-IV

9:00am EDT

Knowledge Centered Service: A Primer

Knowledge serves as the foundation for every service desk, and drives internal and customer facing experiences. It is not without its own problems, and no institution is without its knowledge management struggles. 

This presentation will serve as an introduction and primer to the KCS (Knowledge-Centered Service) methodology. We will share and discuss the principles and methodology we learned while completing our KCS V6 Practices certification with the ACCS community.

KCS is a well-documented and successful knowledge management methodology that has been implemented across a broad spectrum of organizations, institutions, and businesses including: Dell, Zoom, Smashburger, Avaya, and higher education institutions.

It creates value by capturing the collective experience of an organization. It is not something that is done in addition to solving problems, but instead becomes the way problems are solved. 



Speakers
avatar for Sam Keeler

Sam Keeler

IT Analyst, IT Support Center, Virginia Commonwealth University
avatar for Will Conn

Will Conn

Operations Lead, IT Support Center, Virginia Commonwealth University
Will Conn is a musician and IT professional who lives and works in Richmond, Virginia. He is a System Admin and IT Service Desk Supervisor with Technology Services at Virginia Commonwealth University, where he provides technical support, develops web applications, and manages a small... Read More →



Friday March 18, 2022 9:00am - 10:00am EDT
Madison

9:00am EDT

Our Major Incident Management Approach
Early in our ITIL(r) journey, we recognized the need for and then implemented a major incident process. This session will be a detailed look at key considerations, factors and 'could have been better ifs' in the implementation of Major Incident Management at the University of Virginia. If you are thinking about implementing a process, have an existing process you want to improve, or just want to see how someone else is doing it.... this session will give you valuable process ideas and share how our IT service delivery to customers and end users has improved as a result.

Speakers
avatar for Tracy Smith

Tracy Smith

Director, IT Service Support Operations, University of Virginia
For over 30 years, Tracy has worked at the intersection of business needs and technology, successfully improving and streamlining many IT service teams and processes. Currently, he is the Director of Service Support Operations for Information Technology Services at the University... Read More →
avatar for David Strite

David Strite

AVP User Experience & Engagement, University of Virginia


Friday March 18, 2022 9:00am - 10:00am EDT
Holley IV

9:00am EDT

Escaping the Hacker's Hideout
Hackers are targeting your institution! Using your knowledge of best information security practices, work as a team in this interactive escape room to mitigate your institution's security vulnerabilities and escape the Hacker's Hideout before data is compromised.

Speakers
NT

Natalie Talbott

Information Security Officer, Virginia Community College System
KH

Kelly Haley

User Awareness and Education, UVA
BB

Brenda Bowling

Information Security Officer, Virginia Community College System


Friday March 18, 2022 9:00am - 10:00am EDT
Admiral

9:00am EDT

Records Management - Birds of a Feather
The Records Management SIG to meet to answer questions, share lessons learned and best practices regarding records management and information governance at ACCS-VA member institutions. All ACCS-VA members, whether IT or records management, are invited.

Speakers
avatar for Barry Lanneau Jr

Barry Lanneau Jr

Director of Administration & Records Officer, VCU
avatar for G. Mark Walsh

G. Mark Walsh

University Records Manager, Old Dominion University
University Records Manager and Assistant Director for Records and IT Policy at ODU. Although not a technical person, I see the logic of placing Records Management within IT. Managing data on ODU systems is a current concern. Always happy to pass on even small victories.


Friday March 18, 2022 9:00am - 10:00am EDT
Holley I/II

9:00am EDT

Building an Inclusive Learning Environment with Blackboard Ally
Blackboard Ally helps institutions build more inclusive learning environments and improve the student experience by helping them take clear control of course content with usability, accessibility, and quality in mind. Join us in this demonstration to see how Blackboard Ally can help your institution regain ground on the accessibility of digital course content, measure and address accessibility with actionable insight, and simultaneously save resources and efficiently reach more students.

Speakers
MH

Monica Hill

Sr. Manager, Client Experience, Blackboard
avatar for Lisa Andion

Lisa Andion

Sr. Solutions Engineer, Blackboard
Lisa Andion is a Sr. Solutions Engineer at Blackboard, Inc. and focuses on working with institutional leadership and faculty on implementing technology solutions that can address the big challenges facing higher education today.  She recently completed her EdD in Organizational Leadership... Read More →
LK

Leslie Kent

Client Experience Manager, Blackboard


Friday March 18, 2022 9:00am - 10:00am EDT
Amphitheater

9:00am EDT

Capture the Flag Solutions Workshop - How did you do it?
Capture The Flag competitions are a fun way to learn important skills. For some folks, the problems were simple. For others, the problems were tough! We'll gather to talk about the CTF questions and give you a chance to share how you solved some of the challenges. There will be prizes for the most creative solution!

Speakers
avatar for B Bagby

B Bagby

Head of the Center for Cybersecurity Education, Program Head and Assistant Professor of Computer Science & Information T, Western Virginia Communnity College
B Bagby is a recovering IT manager.  After nearly fifteen years of supporting faculty, B moved to Assistant Professor of Computer Science and Information Technology at Virginia Western Community College, where he is the Head of the Center for Cybersecurity Education, and focuses... Read More →


Friday March 18, 2022 9:00am - 11:00am EDT
Holley V-VII

10:15am EDT

Creating The Hybrid Learning Environment
This presentation deals with the requirements and challenges associated with the creation of the hybrid learning environment. The COVID-19 pandemic has exponentially increased the demand for highly flexible AV spaces where instructors, in-room students, and remote learners can synchronously emulate the traditional classroom experience. Unfortunately, there has been a general over-reliance and misuse of technology to achieve. Indeed, the foundational factors that go into creating a successful hybrid learning space are often ignored. Northern Virginia Community College undertook an effort to analyze this challenge and identify the factors that inform proper AV design for hybrid spaces. This inquiry was achieved through rigorous analysis, modeling, and testing of both hardware and design best practices. The result has been the formation of a design philosophy and engineering approach that addresses the challenge of distance, synchronous learning, pedagogical adaptability, and the quest to create a sense of connected-ness and community between instructors, in-class students, and distance learners.

The intent of this presentation is to provide AV professionals in higher education with practical options for design of classroom spaces and their hybrid AV systems. These options are generally product-agnostic and are oriented toward cost-effective deployment.

Speakers
WL

Wayne Ledford

Director IT Client Services, NVCC
SD

Shyam Devadas

Consulting AV SME, NVCC


Friday March 18, 2022 10:15am - 11:15am EDT
Amphitheater

10:15am EDT

The Blueprint for Optimizing Your Organization's Wireless Network
With campus Wi-Fi networks supporting more devices than ever, colleges and universities need to optimize their wireless infrastructures to effectively support digital learning and business operations. This session will provide attendees a blueprint for building a multi-faceted Wi-Fi network that not only equips their organizations with the capacity required to run hundreds of digital programs and streaming platforms simultaneously but also keeps students and staff safe with built-in features such as contact tracing. Attendees will also discover how they can leverage a managed service partner to gain the Wi-Fi engineering expertise and assistance they need while freeing up their busy IT staff to focus on more critical projects.

Speakers
avatar for Matt Woodrow

Matt Woodrow

Solutions Engineering Manager, ENA
ENA delivers transformative technology solutions supported by exceptional customer care. We work with colleges and universities to engineer high-capacity and future-ready connectivity, communication, cloud, and security solutions. ENA is proud to be a exhibitor for the SEDUG Conference... Read More →


Friday March 18, 2022 10:15am - 11:15am EDT
Madison

10:15am EDT

Self-Service Servers Portal
A web portal for customers to request virtual machines with automatic delivery. A ServiceNow frontend with Jenkins, Terraform, and Python in the backend. We'll cover the project goals, design, technical implementation details, lessons learned, and our roadmap for additional features.

Speakers
avatar for James Tate

James Tate

Cloud Architect, Old Dominion University
ODU's Cloud Architect with a background in network engineering, services, and automation. I also have experience in software development and Linux administration. I've been with ODU for about 9 years.
avatar for John Pratt

John Pratt

Manager Research and Cloud Computing, Old Dominion University



Friday March 18, 2022 10:15am - 11:15am EDT
Holley IV

10:15am EDT

Service Management BOF
Let's talk about the latest developments in service management, including initiatives at our institutions, lessons learned, and changes with PeopleCert's acquisition of Axelos/ITIL.

Speakers
avatar for Edward Gray

Edward Gray

Co-Manager, IT Support Services, UMW
Edward is currently a Systems Integration and Support Specialist at the University of Mary Washington. He has served in IT at UMW for over 20 years. He holds a number of certifications, including CompTIA, Microsoft, ITIL, HDI, VeriSM, and Lean IT. He is a member of several professional... Read More →


Friday March 18, 2022 10:15am - 11:15am EDT
Holley I/II

10:15am EDT

Escaping the Hacker's Hideout
Hackers are targeting your institution! Using your knowledge of best information security practices, work as a team in this interactive escape room to mitigate your institution's security vulnerabilities and escape the Hacker's Hideout before data is compromised.

Speakers
NT

Natalie Talbott

Information Security Officer, Virginia Community College System
KH

Kelly Haley

User Awareness and Education, UVA
BB

Brenda Bowling

Information Security Officer, Virginia Community College System


Friday March 18, 2022 10:15am - 11:15am EDT
Admiral

11:15am EDT

Lunch and Prizes!
Join us for lunch and fabulous prizes! You must be present to win.

Friday March 18, 2022 11:15am - 12:15pm EDT
Portsmouth I-VIII
 
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