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Wednesday, March 16 • 9:00am - 10:00am
Revamp isn't just Tetris

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With no formal help desk, the System Office ITS within the Virginia Community College System (VCCS) relies heavily on TeamDynamix as its Service Catalog, Knowledge Base, and incident/request management. Utilizing the EDUCAUSE model, ITIL Foundations, and a TeamDynamix consultant, we worked to revamp our portal to be both end-user and technician friendly. This was accomplished through the standardization of forms, service categorization, and lots of purging, amongst many other things. We will discuss what we learned along the way. Having just been implemented, we are still learning and tuning its capabilities, usability, and format. With many more changes to come, we will highlight the future of our TeamDynamix environment and where we want it to go.

Speakers
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Michael Morrison

IT Analyst, Office of the CIO, Virginia Community College System
avatar for Sheridan Jones

Sheridan Jones

IT Project Manager, Virginia Community College System
avatar for Chuck Renninger

Chuck Renninger

Senior Programmer Analyst, Virginia Community College System
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David Tod

IT Analyst, Virginia Community College System


Wednesday March 16, 2022 9:00am - 10:00am EDT
Holley V-VII