ACCS-VA 2022

What happens when you don't get results you expect from your efforts? You do what we've done at Mason over the past year - you tear it down and rebuild. Join us as we walk through the multi-pronged experience as we took what we learned from our initial attempt at IT governance and prioritization over the past 7 years and rebuilt our processes from the ground up with support from the highest levels of the University. We'll share details on our: Investment Request process and prioritization, our revised project management framework, estimating project effort, and our latest and greatest project dashboard. You'll see our tools, marketing, and the services we now provide thanks to a clarification of roles and an increased focus on serving our customers throughout the university.