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Friday, March 18 • 10:15am - 11:15am
Service Management BOF

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Let's talk about the latest developments in service management, including initiatives at our institutions, lessons learned, and changes with PeopleCert's acquisition of Axelos/ITIL.

avatar for Edward Gray

Edward Gray

Co-Manager, IT Support Services, UMW
Edward is currently a Systems Integration and Support Specialist at the University of Mary Washington. He has served in IT at UMW for over 20 years. He holds a number of certifications, including CompTIA, Microsoft, ITIL, HDI, VeriSM, and Lean IT. He is a member of several professional... Read More →

Friday March 18, 2022 10:15am - 11:15am EDT
Holley I/II